Advertising was less than half of target
Year-to-date ROAS sat at 3.35 against a target of 8–10, with no structured campaign architecture behind it.
Year-to-date ROAS sat at 3.35 against a target of 8–10, with no structured campaign architecture behind it.
No A+ Content, an unfinished brand store, inconsistent labels and imagery, and titles that weren't earning the category's core keywords.
Rivals with 2,000+ reviews and blend products priced below Dancing Moon's 100% Jamaica Blue Mountain were winning the search terms that mattered.
| Metric | Before | After |
|---|---|---|
| Advertising ROAS | 3.35 YTD | 5.17 (30-day) |
| Year-to-date sales growth | +8.1% | +29% |
| B2B sales growth | Not tracked | +83% YoY |
| Share - “JBM coffee k cups” | 41.6% | 55.2% |
| Share - “Jamaican blue mountain coffee” | 5.1% | 14.1% |
| Brand share of category clicks | Not tracked | 44.9% |
| Brand share of category purchases | Not tracked | 57.1% |
| On-site conversion rate | ~25% | ~32% |
| Subscribe & Save subscribers | None | 443 |
| A+ Content | None | Published catalog-wide |
| Advertising CTR | 0.36% | 0.49% |
We won intent, not volume. Share climbed hardest on specific, high-intent Jamaica Blue Mountain terms rather than generic "coffee" traffic that would never convert at a premium price.
Loyalty became the moat. 92% of subscribers take two or more deliveries and only 6% cancel after one. Efficiency held because a growing share of revenue stopped needing ads.
The target matured with the account. Moving from a ROAS goal to a TACOS goal let spend grow without the efficiency ceiling that was capping volume.
| Current headwind | Response in motion |
|---|---|
| Jamaica supply chain disruption; low stock on several lines | PPC concentrated on pods; inventory forecasting and restock planning |
| Category traffic down at flat spend; CPC up ~29% | SEO rewrite, new hero imagery and packaging A/B tests to lift click share |
| New-to-brand customers down ~37% | Creator Connections, affiliate and external traffic; AMC lapsed- buyer audiences |
| July price increase — sales +8% YoY, units −4% | Organic demand absorbed the rise; paid share of that ASIN halved by design |
| Reliance on a single origin | Mexican Chiapas relaunched as an iced-coffee play — +79% month over month |