Understanding Amazon Brand Ungating

Jérémie Tranape
January 6, 2025
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Understanding Amazon Brand Ungating: A Critical Step for Successful Product Listings

Are you struggling with Error 5665 while trying to list products on Amazon? You're not alone. As an eCommerce seller, encountering brand restrictions on Amazon can feel like hitting a brick wall. But don't worry – we're here to guide you through the brand ungating process and help you understand why it's crucial for your business success.

Why Brand Ungating Matters for Your Amazon Business

Amazon's brand gating policy is a powerful protection mechanism designed to maintain marketplace integrity and protect both brands and customers from counterfeit products. When you encounter Error 5665, it's Amazon's way of saying, "Hold on – you need special permission to sell this brand."

Think of brand gating as Amazon's bouncer, carefully checking credentials before allowing sellers to list certain branded products. This protection is particularly important because:

  • It helps maintain the authenticity of products sold on Amazon
  • It protects legitimate sellers like you from competing with counterfeit goods
  • It builds customer trust in both the platform and your business
  • It ensures brand owners maintain control over their product distribution

The Real Impact on Your Business

Without proper brand ungating, you might find yourself unable to list products from specific brands, potentially limiting your business growth. This is especially crucial if these brands are central to your product strategy. The good news? The ungating process, while detailed, is completely manageable with the right approach and understanding.

When Do You Need Brand Ungating?

You'll typically encounter this requirement in two common scenarios:

  1. When you're trying to list a product from a gated brand for the first time
  2. When you're expanding your product catalog to include new brands that are protected by Amazon's gating policy

The key indicator that you need to go through the ungating process is receiving Error 5665 during your listing creation attempt. This error is essentially Amazon's way of saying you need to provide additional verification before proceeding with your listing.

Your Step-by-Step Guide to Amazon Brand Ungating

Let's break down the process into manageable steps that you can follow to successfully ungate a brand when you encounter Error 5665.


Step 1: Brand Name Verification

Before diving into the application process, you need to pay careful attention to the brand name spelling. This might seem trivial, but it's actually crucial. For example, a brand like "SafeWise" might appear in different formats:

  • SafeWise
  • Safe Wise
  • SAFEWISE

The exact spelling and format matter more than you might think, so double-check this before proceeding.

Step 2: Preparing Your Documentation

When you encounter Error 5665, you'll need to gather specific photographic evidence of your products. Here's what Amazon requires:

You'll need at least two (2) clear images showing your product and its packaging. But not just any photos will do. Here's what you need to keep in mind:

  • Your photos must show the brand name exactly as it appears in your application
  • Take authentic photos of the actual products – Amazon wants to see them either held in hand or placed on a table
  • Skip the Photoshop – digitally altered images are a fast track to rejection
  • The brand name must be permanently affixed to the product or packaging (think stamped, stitched, or printed)
  • Ensure the branding doesn't infringe on any other trademark

Step 3: Submitting Your Ungating Request

Once you have your documentation ready, here's how to submit your request:

1. Click the "Request Approval" button when you encounter Error 5665

2. Navigate to Catalog > View Selling Application to find your draft


3. Select the appropriate browse node for your product category

4. Upload your prepared photos



5. Carefully review the compliance requirements checklist

6. Submit your completed application

Pro Tips for Success

  • Always take clear, well-lit photos that clearly show the branding
  • Double-check all requirements before submitting to avoid unnecessary rejections
  • Keep your original photos handy in case you need to provide additional documentation
  • Remember that patience is key – the approval process can take some time

Need Expert Help?

Navigating Amazon's brand ungating process can be complex, and mistakes can cost you valuable time and opportunities. At Growth Scalers, our team of Amazon experts handles these procedures frequently. We understand the nuances of brand ungating across different categories and can help streamline the process for your business.

Whether you're dealing with Error 5665 or need comprehensive Amazon account management, our dedicated platform experts are here to help you navigate the increasingly complex eCommerce landscape. Want to ensure your brand ungating process goes smoothly? Reach out to our team today.

Remember, successful brand ungating isn't just about following steps – it's about understanding the process and getting it right the first time. With the right approach and attention to detail, you can overcome Error 5665 and expand your Amazon product portfolio effectively.

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Jérémie Tranape
January 6, 2025
Advertising